Windows Hello face recognition not dismiss lock screen in Windows 10

Windows 10 offer a new face scanning security feature named Windows Hello as an alternative way to log into their devices. Users can authenticate secure access the system by facial recognition or a fingerprint. I had already enable and setup it on my Surface Pro 3 tablet normally. However, after installed the Fall Creators Update, the authenticate process reconizes my face fine while doesn’t dismiss the lock screen. To get rif of that temporarily, I have to type in my pin code to unlock. How can I resolve the problem?

Then I access the Settings app and go to Windows Hello configure page. I have enabled the “Automatically dismiss the lock screen if we recognize your face” option. I delete my face recognition and create a new one and nothing takes effect.

The same problem also happens with my Windows 10 computer with GTX 1070 card and CPU i5-7700HQ. My face is reconized by web cmaera, but the screen still doesn’t unlock. In addition, it is strange that the login screen requires me to enter my password twice.

You could try the method below to fix the Windows Hello fail unlock issue in Windows 10
* From your desktop, tap or click on the Start button, and open the Settings app.
* Click on the Accounts category, and select the “Sign-in options” tab.
* Scroll down to the Privacy heading, and you will find the option “Use my sign-in info to automatically finish setting up my device after an update or restart.” Move its switch from On to Off position.
* Once you toggle it off completely, go to make a restarting with Windows 10. Works for me on both deivces.


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