I have done a fresh installation with Fall Creators Update on my Surface Pro 3 tablet. For security reason, I don’t want to type password on the login screen. So I open the Settings app and setup facial recognition for Windows Hello. However, I make a rebooting and get stuck on the welcome screen. The new feature is not working at all. How can I resolve the problem?
The Event Viewer reprots that “Package Microsoft.BioEnrollment_10.0.16299.15_neutral__cw5n1h2txyewy+App was terminated because it took too long to suspend” But the face recognition functions well on my Windows 10 computer which had already enable the feature. If you also face the same Windows Hello issue, try any of the workarounds to fix it in Windows 10.
* First downgrade to the previous Windows version
Press Windows + I shortcut to open the Settings app. Go to Update & Security > Recovery, and restore back to your previous version of Windows like 1703 version.
* After the Windows 1709 Update has uninstalled, go to enable and set up Windows Hello in the Settings app. Once the process has been finished, run the Windows update to upgrade to Fall Creators Update again.
Another Possible method
* Type Control Panel in Start menu, and open the top result.
* Navigate to the Accounts > Sign in options, scroll down to the bottom, and uncheck the “Use my sign in to automatically finish setting up my device after an update or restart” box.
The related driver may be broken due to the upgraded process. You could try this way to fix it.
* Open the Device Manager, and expand the Universal Serial Bus devices.
* Right click on EyeChip item and select Uninstall option. If you are Alienware Tobii Aware/IR presence users, just uninstall the Realtek IR.
* Finally reboot the system and repeat the way to configure the Windows Hello and check if it take effect.