Fix Windows Hello Isn’t Available On This Device on Windows 10 creator update

When I open the Settings app and go to the Sign-in options page, the Windows hello feature is not working and it displays the “Windows Hello isn’t available on this device.” error. Now I am unable to setup Windows Hello as advanced security for logging into system using facial recognition. How can I fix the issue on my Surface Pro 3 with Creator update?

If you get the “Windows Hello Isn’t Available On This Device” in Windows 10, try the tips to troubleshoot the problem.
Make sure you are using the Windows Hello compatible device
* If your device has old fingerprint reader, simply installing the compatible drivers in Windows 10 can get the Windows Hello working and let you setup.
* Here is the list of Windows 10 tablets and laptops that meet Windows Hello hardware requirements. You must apply the latest Windows Updates and up-to-date driver on any of those devices to get the support.

Microsoft Surface Book, Surface Book with Performance Base, Surface Laptop, Microsoft Surface Pro and Pro 4
Dell Manufacturer:
Inspiron 13 5000 2-in-1, Inspiron 13 7000 2-in-1, Inspiron 15 5000 2-in-1, Inspiron 15 5000/7000, Inspiron 15 7000 2-in-1, Inspiron 17 7000 2-in-1
Latitude 12 5000, Latitude 12 5285 2-in-1, Latitude 12 5289 2-in-1, Latitude 12 7000, Latitude 12 7000 2-in-1, Latitude 13 3000 2-in-1
Latitude 14 3000, Latitude 14 5000, Latitude 14 7000
Latitude 15 3000, Latitude 15 5000
HP Manufacturer:
HP EliteBook Folio G1, EliteBook x360, ENVY 15, ENVY 17 ,ENVY x360 15, OMEN 17t, Spectre x360 13, Spectre x360 15
Lenovo Ideapad Y700 17, Miix 720
Lenovo ThinkPad P51s/T570
Lenovo ThinkPad X1 Tablet, Lenovo ThinkPad X1 Yoga
MSI Manufacturer:
MSI GT72 Dominator Pro, GT72VR Tobii, GT72S G Tobii, GT72S Dominator G
MSI GT72S Dominator Pro G, GT72VR Dominator, GT72VR Dominator Pro
Other Manufacturers:
ASUS Transformer 3 Pro
Alienware 13/15/17
Toshiba Satellite Radius 2-in-1

Another way by turning the disabled Biometrics on
* Hold the Win and press the R key from your keyboard, type gpedit.msc in Run dialog box, and click OK button.
* Within the left pane of Local Group Policy Editor, under Computer Configuration, doube click on Administrative Templates, and navigate to the Windows Components > Biometrics.
* Highlight the Biometrics folder, and go to its right side pane.
* Double click on the “Allow the use of biometrics” policy setting, check Enabled box, and click Apply > OK button to modify its status.
* Finally make a rebooting to apply changes.


2 thoughts on “Fix Windows Hello Isn’t Available On This Device on Windows 10 creator update

  1. We are facing same issue with Lenovo x-carbon, we are looking for solution from blog sites. we have gotten solution. we should enable Windows Biometric services from windows services. once start services Windows hello is starting working.

  2. I have several “old” DELL, HP and Lenovo laptops in my office, and all of them have been upgraded to Windows 10 shortly after Win10 was released, with good results, although most of them were manufactured long before Win10 existed.
    I’ve had few if any problems even though none of the PC’s are on the Win 10 compatibility list. No particular driver problems either, and in the few cases were drivers didn’t exist, I’ve used the existing Win7 drivers with good result. All of the systems used biometric fingerprint scanning to log on. This worked great all the way through 1709. Then came 1803 and on most HP and Lenovo systems, the introduction of WIndows Hello broke biometrics on all of them, except the majority of the Dell computers, who managed to survive the transition to 1803.
    I cannot understand why Microsoft would deliberately release a windows update that causes zillions of existing PC’s to malfunction. Is it result of a secret plot to boost HW sales? If so, it’s a very environmentally unfriendly move.
    For some reason, the community doesn’t seem to rise up against MS on the issue. Probably because very few ever used biometrics to log on.
    All “explanations” I have found on the net as how to “fix” this, are all just variants or copies of the same lame suggestions that doesn’t work.
    I wish bloggers and trade magazines would stand up against MS on this.

Leave a Reply

Your email address will not be published. Required fields are marked *

You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <strike> <strong>