How to reset forgotted password on Surface Pro

If you forgot your local user password on Surface Pro/RT running Windows 8.1 or 8, the useful way is to log into another admin account or use Previously-created password reset disk to change the password. However, these suggestions may be not working and the tablet does not recognize password. TO resolve the big problem, you could try those tips to do a full reset and recovery it. (Note: It will delete all your files.)

How to reset forgotted password on Surface Pro
By signing in your Surface 3 with PIN code or Picture password
* When the login screen shows login password is incorrect”, choose other sign-in options under user password input box, type four digital codes or draw three gestures on picture, and press Enter.
* Open the Command Prompt with Administrator, input the command:

net user your-user-name new-password

and press Enter to execute it.

If you have enabled the built-in administrator before, the Administrator account should be listing at the bottom side of login screen. Select it, login system without password, and make changes with your account.

Other way by doing a factory reset if you don’t care about file data loss
* First shut down the device and then press Power button to turn on.
* When Surface Logo with circling dots display on the screen, hold the Power button for 10 seconds and repeat it since you see the words “Preparing Automatic Repair”.
* In Recovery Mode, tap “Skip this drive” with Bitlocker, and go to Advanced Options > Troubleshoot > Reset > Just remove my files. You need to wait for about 20 minutes.


16 thoughts on “How to reset forgotted password on Surface Pro

    • I have forgotton my password for my Surface RT When I went into the net to reset it the site said my Microsoft Account name was incorrect. I thought that my account name was my e–mail address. I would appreciate help here.
      Yours sincerely,
      Arthur Cowley.

  1. Thanks for your nice tips! I am a computer novice and this is the first time I hear of password reset disk. Just a few days ago, I have forgotten my login password and my brother helped me reset my password. So I can use my computer now. I’ll create a password reset disk soon. Thank you!

  2. Normally us the pin instead of the password. Some how it got switch to password how can I get it back to unlock with the pin if I can’t unlock the surface?

  3. how do i reset my password on my surface pro 3 i cant figure it out my daughter put in a password she cant remember what it is someone please help me microsoft wont help much cuz i purchased it on craugslist

  4. any idea how to reset my surface pr 3 to factory setting my daughter cant remember what she used as the password n i cant get get no help from tech support without paying n i purchased it on craigslist

  5. very good is working ! In Recovery Mode, tap “Skip this drive” with Bitlocker, and go to Advanced Options …. normaly u dont see the skip option because of the keyboard on the screen … just tap on other part of the screen or close the keyboard and you will see the “skip” option …. finaly

  6. I have forgotton my password for my new Microsoft Surface Pro.
    How do I reset my password. Please help me as soon as you can.
    Thanks
    Leonie

  7. Thanks, this works for me…. woohoo….

    First shut down the device and then press Power button to turn on.
    * When Surface Logo with circling dots display on the screen, hold the Power button for 10 seconds and repeat it since you see the words “Preparing Automatic Repair”.
    * In Recovery Mode, tap “Skip this drive” with Bitlocker, and go to Advanced Options > Troubleshoot > Reset > Just remove my files. You need to wait for about 20 minutes.

  8. I have forgotton my password for my new Microsoft Surface Pro.
    How do I reset my password. Please help me as soon as you can.
    Thanks

    • Please HELP. I am a novice, I purchased a new Microsoft Surface Pro 4 about 4 months ago … unfortunately, have had poor wifi service so have barely used it. In the meantime I have forgotten my password … how do I reset my password?

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