Failed to remove bluetooth device on Surface Pro Windows 8

I have put a USB Bluetooth adapter with my SUrface Pro and connect to a Bluetooth headset. When I go to PC Setting > Devices, and try to remove the headset, Windows 8 get BSOD eventually and now it list “Removing device”with unclickable “-” sign. Try reconnecting my headset to the tablet get error “Adding your device failed. Remove it from your PC first then try again.”

How to cannot remove blutooth devices on Surface Pro Windows 8
* Press Windows + X keys from keyboard and click Device Manager. Make sure that bluetooth driver is Enabled.
* You may need to display hidden device (ghosted) drivers in Windows 8 and remove it.
Go to Desktop mode, click “Libraries” in the taskbar, right-click on Computer, and select Properties. In System control panel, click Advanced System Settings link from the left pane.
Click on “Environment Variables” button, click on “New” under the “User variables for <***theUsername***>” box, setup devmgr_show_nonpresent_device for Variable Name and 1 for the Variable Value, and click OK.
Open Device Manager again, select View > Show hidden devices, and right-click on the hidden device and select Uninstall.


9 thoughts on “Failed to remove bluetooth device on Surface Pro Windows 8

  1. I followed the instructions above, but it did not take me where I needed to be. On the manage Bluetooth page, I see a list of 3 arc touch mouses. I now have 3 (2 bad and 1 good). When I try to remove the device, I get the message removing the device and then removal failed. I put new batteries in the mouse which helped with recognition but I have two mouses listed that cannot be uninstalled. They do not show up in device manager, only the list you get from the charms, under pc settings, Bluetooth, Arc mouse. Maybe I am crazy but over time I will have several reinstalls of the Arc touch mouse. I cannot get the list to clear. the above proposed solution did not work because the “ghost devices” do not show up in the device manager list. it’s just the pc settings list that is corrupted. Please help so I can fix this.

  2. Awesome tip. Also had an Arc Touch Bluetooth mouse that was stuck. Wouldn’t work, wouldn’t remove. I suspect because I swapped my HDD to a new machine due to a broken screen. Revealing the hidden bluetooth devices allowed me to uninstall all my bluetooth devices and re-pair.

  3. I did everything explained above, and it took I left it for a day to uninstall. When I came back, it was still uninstalling. What’s going on?

  4. does not work. Bad pairings are still showing up and blocking the device install.

    Is there a way to eliminate all old pairing data so that I can start fresh?

  5. Your instructions worked perfectly. On my Surface Pro 3 Windows 10 it was slightly different, maybe even easier. Here they are:
    1. Press Windows + “X” key
    2. Select Device Manager
    2. Open Bluetooth folder
    3. Select under view tab, Show Hidden Devices
    4. Uninstall Arc mouse
    5. Close Device Manager
    6. Go through procedure to Pair Arc mouse

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