Your PC ran into a problem This has caused your PC to restart issue

I have installed Windows 8 pro on my laptop. When I run windows for a long time and then try to download files from internet’s website, I get error message “Your PC ran into a problem. This has caused your PC to restart” (Windows 8 Pro 32 bit, Build 9200)”. It also create the dump files in C:\Windows\Minidump\ and C:\Windows\Minidump\. I notice that a stop error is in the minidump file.

“BugCheck D1, {2d, 2, 0, 821dc3cb}
*** WARNING: Unable to verify timestamp for avgfwd6x.sys
*** ERROR: Module load completed but symbols could not be loaded for avgfwd6x.sys”

How to fix “Your PC ran into a problem” on Windows 8 Pro/RT
* The AVG driver includes avgfwd6x.sys file. The problem should be caused by AVG software.
* You need to uninstall AVG from system and use other antivirus software like BitDefender Total Security 2013 or eset smart security.

If not AVG, try these to test of your system to fix the problems related to the following:

Press Win+R from your keyboard,  type MdSched.exe and press ENTER, Then select “Restart Now & Check for Problem”
Chkdsk Utility :
Open Command Prompt, input Chkdsk command
Disk :
and press Enter to execute it.
Press Win+R keys, Type dfrgui.exe and press ENTER to optimize your all listed hard drives.


8 thoughts on “Your PC ran into a problem This has caused your PC to restart issue

  1. Thank you thank you thank you!!!! I couldn’t figure out why my computer kept doing this and it was for this very reason! Brand new laptop and I was about to cry! You made my day!

  2. I installed Windows 8 pro a few months ago, but from the last few days I am getting the above error. I left my PC running for about 12 hours to download something from the internet, & when I checked it was showing the error & asked me to send these details
    & files to Microsoft.

    Here are the names of the files :
    I don’t have AVG Installed but I get this error

    It happens every time I keep my PC running for long hours.
    Please help me to solve the problem

  3. :( your pc ran into a problem – computer keeps rebooting … TO SE MI POKAZE ZMERAJ KO LPTOP ZAZENEM……. star niti 3.mesece leptop.prosim ce mi lahk na najbul enostaven nacin pomagate… prosim hvala

  4. i have same problem too! my laptop restarted its says “your pc ran to a problem need to restart”, but thank god my laptop has recovery technology, so it can give no damage to my files and data, but sometimes i got this error and its make me pissed! so i suggest much better go back to windows 7!. but if you’re windows 8 is a pirate version i think that be a cause of the problem! so try to buy original copy of the windows 8 OS and see if still you got that error!

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