Surface cannot detect home WiFi network

I have a Netgear DG834G router which is set SSID to broadcast. When I try to connect my surface Rt to home Wifi network, the tablet is unable to see any connection and can not detect WiFi. But my computer and iPad work fine without any connectivity issues. Resetting the Network WiFi connection and doing Windows Update are not working for me. How can I fix the issues?

Older routers have many TCP/IP parameters problems. You can try tips to solve the problem on windows 8 or Surface rt/pro:
* The issues may be caused by the router. Try logining to the router’s wireless setting and changing the value of the channel from 12 to 6. Works for me.

* other method:
Login as Administrator, open charm bar, click Search and type cmd into the box. Select the command prompt and type one of the following commands to troubleshoot problems:

1. Disable Windows Scaling heuristics
netsh int tcp set heuristics disabled
2. Turn off the default RWIN auto tuning
netsh int tcp set global autotuninglevel=disabled
3. set Receive-side Scaling(RSS)
netsh int tcp set global rss=enabled
4. Enable Direct Cache Access (DCA)
netsh int tcp set global dca=enabled
5. Enable Compound TCP Improve throughput(CTCP)
netsh int tcp set global congestionprovider=ctcp


15 thoughts on “Surface cannot detect home WiFi network

  1. This reply is useless to me as I don’t understand a word of it. It is ridiculous that Microsoft is incapable of communicating about problems with their products with ordinary people in speech they can understand. I buy Microsoft products because I admire Bill Gates and dislike Apple, but next time I shall go for Samsung.

  2. No. This didn’t work. The surface pro cannot connect to wifi after wake-up. My windows 7 machine connects just fine. This is unfortunate.

  3. The help file on Windows 8 says that the congestionprovider is a deprecated flag. I switched my router to accept only 802.11b. The wireless card connects to the network after wake up but I have to manually connect. This is a software bug. My windows 7 machine doesn’t have a problem. I hope Microsoft will release a driver patch soon!

  4. Same problem here. Every other computer in the house finds the network but not the surface and I cannot understand a word of what needs to be done to fix this. Please make it more “human friendly”.

  5. Sadly I just got a new surface and I see the same problem. As a university professor who teaches, dare I say ‘promotes’, MS products… I have to say that this plus the problems with Excel 2013 web controls… MS you are losing me (and my students by association). Give us a patch and make it transparent!

  6. If you see the networks available in the “Networks” side panel, but you can’t connect, it may be something simple in your Wi-Fi Properties configuration.

    For example, you could have a static IP address in Internet Protocol Version 4. You may need to have use “Obtain an IP address automatically” and “Obtain DNS server address automatically”.

  7. Ok, I just had same problem. Couldn’t see networks blah, blah.
    Went to desktop bottom right corner. Click on “no internet connection” icon. Blue panel pops up. Click troubleshoot. Came up with “WiFi adapter disabled” click “repair as administrator”

  8. My surface rt detact my d link WiFi modem and able to connect with internet
    But my another IBALL WiFi modem not detected by my surface rt tablet
    Please send us step by step solution

  9. Same problem. My Surface Pro “lost” my home WiFi but sees lot of other connections. All other devices in the house are connected. Changing the router does not really help me. There must me another solution? I have been working on this WiFi for a month without a problem. Then out of the blue the connection is lost. Any solution ?

  10. This comment is brilliant! My Surface Pro 1 just couldn’t even see my new router – even though it could see other WIFi networks when I took it to various other places. Simply changing the Wireless Channel to ’6′ in the advanced settings sorted the problem out! Many thanks for such great advice!!!

  11. This solution worked for Surface RT windows 8.1 after i changed the ‘channel’ value from Auto-scan to Channel 6 (even worked on other channels)

    I have a D-Link 2750u router, I knew the fault was in the router, because mobile hotspot network would immediately show up and were able to reconnect again.

    Unllike Home network which would connect once on some random day but not everyday.
    Hopefully this solution will allow to connnect my surface RT everyday.

  12. Thank you so much! I’ve been struggling with this issue for a month with my Surface Pro 2, which suddenly stopped “seeing” my home Wi-Fi network even though other devices could still see it and connect. I changed my Wi-Fi router channel from 13 to 6 and now it finally works again after many hours of trying other solutions.

  13. My Microsoft Surface using Windows 10 will not detect any wireless networks. This problem developed overnight. Everything was fine one day and the next day I had no internet connection. I tried settings and the Surface does not show the available networks. I ran the diagnostics but they were unable to detect a problem. I tried stopping and restarting my router and modem. My other devices are all connecting to the available wireless network with no problem. What can I do?

Leave a Reply

Your email address will not be published. Required fields are marked *

You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <strike> <strong>