Error 0xc1010090 (0xc00d36c3) when music/videos app played

My music and videos are stored on a NAS and I have add it to the Windows 7 library. Works from windows 7 media player and Windows 8 64bit. When I try to access these files from network storage using the Xbox Music or video app on my Surface Rt, it shows error message “Can’t Play. Can’t play because the item’s file format isn’t supported. Check the store to see if this item is available there. 0xc1010090 (0xc00d36c4).” If I copy them onto internal storage of the tablet, it works except from external storage. How can I fix the issues?

It may be “Metro GUI” app issues with Windows RT OS and Windwos 8 Pro. If you open Windows Explorer on desktop mode, right-click the media file and choose open with Xbox Music, it will play without any error.

Re-install the music and video apps should solve the problem. Hope Microsoft release the patch update soon.

2 thoughts on “Error 0xc1010090 (0xc00d36c3) when music/videos app played

  1. I am unable to play vedio provided by bank of cctv footage. but unable to play getting below comment for non playing of footage.

    can’t play because the items file format isn’t supported. Check the store to see it this item is available there.

    0xc1010090 (0xc00d36c4)

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