Fix Touch Cover Keyboard not working/responding issues

I have bought Surface RT about 3 weeks ago. Today when I am typing words within email app, the Touch Cover Keyboard suddenly stops responding. I press any key and nothing happens. Try using the trackpad gestures also not working. Is there irritating defects or hardware issues with Surface? How can I fix the Cover issues?

If the Touch Cover Keyboard with RT tablet is not working or no responding, try the following methods to solve it.
* Detaching Touch Cover or Type Cover and then reattaching it.
* Check the magnetic connections for debris and make a cleaning.
* Returning or exchanging your device. You can also click the Surface Online Service Center to get support.


11 thoughts on “Fix Touch Cover Keyboard not working/responding issues

  1. I’ve had similar issues, specifically with the touch cover. I am currently on my second, the first being replaced. I find the touch keyboards response to be quite erratic. At times pressing a key “normally” will not see that key typed, while then repeating the same attempt but with far less pressure then works. There is no consistency, and I wonder if that is why Microsoft has vastly increased the number of sensors in the revised touch covers from something like 80 to over 1200. In general, I find myself correcting more errors than with any other typing device I have ever used, including virtual/screen keyboards. Basically, I cannot take my eyes off the keys if I want to keep typos to a minimum, and this is not the case for me typing on other devices. At tne very least, it takes quite a bit of getting used to, and I’m not at all sure it’s really worth the effort. Seems like somebody failed at reinventing the wheel.

  2. I recently replaced my windows rt tablet but when i connect the keyboard, the letters and and the number locks keys do not respond while only the mouse pad works.

  3. On PC Settings go to > Update and Recovery > Recovery, then under “Refresh your PC without affecting your files” click on “Get Started”. That will restore the driver and make your keyboard function again. It will reinstall the apps but your files and configuration remain intact.

  4. I work for MS and am sorry you had issues. I had the same one and found the solution.

    1. Go into device manager.
    2. Under other devices, you will find two unknown devices.
    3. Double tap one, click on driver tab, click on update driver
    4. Click on browse my computer for driver software
    5. Click on Let me pick from a list of device drivers
    6. Select keyboard, then click Next
    7. Select HID Keyboard device and click finish
    8. Repeat for the second unknown device.

    Keyboard should now work.

  5. I refreshed my surface pro 3 but cover keyboard still cannot work. searched device manager – under keyboard it shows HID keyboard. unknown devices not shown. what do I do now.

  6. Great reply finally after months of researching answers and long trials finally one that was really helpful and IT WORKS. THANK YOU VERY MUCH

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